Your agent, your voice
- You pick Brook and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and aesthetic equipment repair intake in your language
Built around your shop — not bolted on
By the time they hang up, the burned-out IPL flashlamps is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your aesthetic equipment repair catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialLaser downtime costs med spas $3k+ per dayAvg ticket: $1,200 average service ticket
Anatomy of a Lost Job
7:15 PM - Urgent Call
A medspa owner calls about a laser that won't fire during a fully booked treatment day.
8:00 AM – No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$1,200
Estimated Opportunity Lost
The Old Way:
Losing Service Calls to Voicemail.
A clinic cancels 15 afternoon laser appointments because the machine's internal water pump failed at 1:45 PM. That is $4,500 in same-day revenue gone, plus 15 patients who may never rebook.
A state health inspector asks for the last 6 months of calibration logs. A single missing PM signature on one report threatens to void the clinic's operating license and shut the practice down.
The technician arrives to clear an error code but does not have the proprietary $800 handpiece gasket in the truck. The machine stays dead for another 24 hours while the part ships overnight, costing the clinic $3,000 in additional lost revenue.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Brook holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
A medspa owner calls about a laser that won't fire during a fully booked treatment day.
7:15 PM - Instant Answer
Brook answers instantly and qualifies the lead.
7:17 PM - Job Booked
Device model and error codes captured. Biomedical tech dispatched.
Bottom Line
+$1,200
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Brook · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your aesthetic equipment repair operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Aesthetic Equipment Repair markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for aesthetic equipment repair.
Meet Brook
Your AI Voice Agent for Aesthetic Equipment Repair
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Aesthetic Equipment Repair — why missed calls hurt
Market reality
A medical spa's $150,000 cosmetic laser throws an 'Error 44' water-flow fault at 2:00 PM with 15 laser hair-removal appointments booked for the rest of the day. Every hour of downtime costs the clinic $750 in lost procedure revenue. Equipment repair tickets run $500 to $2,500, and the clinic that waits until tomorrow to get a technician loses $3,000 before the doors reopen.
How Brook wins the job
A dermatology clinic's diode laser displays 'Error 44: Low Water Flow' at 2:10 PM with 12 appointments remaining on the day's schedule. The front desk calls the emergency line. The AI agent logs the exact error code, cross-references it against the manufacturer's fault-code database, and identifies a failed internal circulation pump as the root cause. It triggers an overnight-shipping webhook for the replacement pump from the OEM parts warehouse, books the certified technician for a 6:00 AM arrival the next morning, and texts the clinic a suggested patient-reschedule window so they can notify their remaining afternoon clients within 15 minutes of the breakdown.
Why businesses switch from the alternatives
Frequently Asked Questions
How does the system identify the correct replacement part from an error code alone?
The AI agent maps the machine's error code against the manufacturer's fault-code database stored in the platform's diagnostic matrix. 'Error 44' on a diode laser cross-references to three possible causes—pump failure, flow sensor fault, or crimped coolant line. The agent asks two follow-up questions about water reservoir level and hose kink visibility to narrow the diagnosis to the exact SKU before triggering the parts-shipment webhook.
Ready to run aesthetic equipment repair from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo