Your agent, your voice
- You pick Ivory and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and appliance delivery intake in your language
Built around your shop — not bolted on
By the time they hang up, the washing machine hookups is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your appliance delivery catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrial68% of negative appliance reviews cite delivery issues, not product defectsAvg ticket: $325 average white-glove delivery
Anatomy of a Lost Job
7:15 PM - Urgent Call
A homeowner calls to schedule same-day delivery and install of a new refrigerator.
11:30 AM – No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$350
Estimated Delivery Lost
The Old Way:
Losing Deliveries to Voicemail.
A two-man crew wrestles a 36-inch French door refrigerator down a hallway and hits a 32-inch doorframe. They load it back on the truck, burn 2 hours of labor and $150 in wasted drive time, and leave a homeowner standing in a kitchen with no refrigerator and a puddle of melted ice.
A dispatcher sends a crew to disconnect a gas range without checking their certifications. The installer doesn't have a gas-fitter license—one wrong move on the live gas line and the house is a liability catastrophe.
The first delivery of the day hits frozen water supply valves behind a 20-year-old washer. The crew spends 90 minutes thawing and replacing the valve, pushing the next three delivery windows past their 2-hour promise—all three customers call to cancel.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Ivory holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
A homeowner calls to schedule same-day delivery and install of a new refrigerator.
7:15 PM - Instant Answer
Ivory answers instantly and qualifies the lead.
7:17 PM - Job Booked
Appliance specs and access details captured. Delivery crew scheduled.
Bottom Line
+$350
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Ivory · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your appliance delivery operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Appliance Delivery markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for appliance delivery.
Meet Ivory
Your AI Voice Agent for Appliance Delivery
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Appliance Delivery — why missed calls hurt
Market reality
A homeowner stands in her kitchen staring at a dead washing machine leaking onto the floor. She calls the appliance store at 7 PM and asks for next-day delivery with white-glove installation. The company whose system answers, confirms the stacked unit fits her 34-inch laundry closet, and books a Wednesday crew wins the $399 white-glove job. The store that opens at 9 AM tomorrow finds the homeowner already scheduled with a competitor.
How Ivory wins the job
A homeowner calls at 7 PM for a washer-dryer delivery. The AI agent asks for stairway width—36 inches—and connection type—electric 240V. It cross-references the appliance dimensions against the reported clearances, confirms the units will fit, and books a Wednesday 10 AM slot with a two-man crew certified for electrical hookups. It generates a $399 quote for white-glove installation and haul-away, collects payment via secure payment link, and texts the homeowner to clear the hallway. On Wednesday, the crew's tablet displays the exact stairway dimensions, the electrical connection type, and the haul-away requirement for the old units.
Frequently Asked Questions
How does the system verify that an appliance will physically fit through the customer's doorways?
The AI agent forces the customer to input their narrowest doorway and hallway measurements via a text-based intake form. The scheduling engine cross-references those dimensions against the selected appliance's width plus 2-inch clearance. If the refrigerator is wider than the narrowest frame, the system blocks the booking and suggests a smaller model.
Ready to run appliance delivery from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo