Your agent, your voice
- You pick Elm and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and commercial kitchen maintenance intake in your language
Built around your shop — not bolted on
By the time they hang up, the broken fryer fixes is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your commercial kitchen maintenance catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialCooler failure causes $5k+ food loss per eventAvg ticket: $680 average service call
Anatomy of a Lost Job
7:15 PM - Urgent Call
Walk-in cooler making a grinding noise — restaurant risks losing $5K in perishable inventory.
11:45 PM — No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$1,200
Estimated Opportunity Lost
The Old Way:
Losing Contracts to Voicemail.
A walk-in freezer compressor dies at 4:00 PM Friday. The $15,000 worth of premium protein inside has 8 hours before it crosses the 41-degree danger zone and must be destroyed per health code.
A health inspector shuts down the kitchen's commercial dishwasher because the final rinse is hitting 165 degrees instead of the mandated 180. The restaurant cannot serve another plate until a technician recalibrates the booster heater.
The line cook tells the manager the salamander broiler 'isn't working' but cannot explain that the gas safety valve is stuck in the closed position. The manager relays 'the broiler is broken' to dispatch, and the technician arrives without the correct valve wrench.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Elm holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
Walk-in cooler making a grinding noise — restaurant risks losing $5K in perishable inventory.
7:15 PM - Instant Answer
Elm answers instantly and qualifies the lead.
7:17 PM - Job Booked
Emergency dispatch confirmed. Equipment model details requested via SMS. Technician en route.
Bottom Line
+$1,200
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Elm · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your commercial kitchen maintenance operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Commercial Kitchen Maintenance markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for commercial kitchen maintenance.
Meet Elm
Your AI Voice Agent for Commercial Kitchen Maintenance
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Commercial Kitchen Maintenance — why missed calls hurt
Market reality
A restaurant manager stands in front of a walk-in cooler reading 50 degrees on the thermostat at 9:00 PM on a Friday. Inside sit 200 pounds of prime ribeye, 40 pounds of fresh seafood, and $15,000 worth of perishable inventory that will be in the dumpster by midnight if the compressor is not restarted. Commercial kitchen repairs run $300 to $1,500, and the first technician who answers gets the emergency call.
How Elm wins the job
A restaurant manager calls the emergency line at 9:15 PM on a Friday. Their walk-in cooler thermostat reads 50 degrees and climbing. The AI agent asks for the cooler's brand and model number from the data plate inside the door. It cross-references the model against the common-failure database and identifies a frozen evaporator coil as the most likely cause—not a compressor failure. It pages the on-call technician's cell phone directly, loads the work order with the diagnosis and the cooler's refrigerant type, and dispatches the tech with a 25-minute ETA. The technician arrives, confirms the frozen coil, runs a manual defrost cycle, and the cooler drops back to 36 degrees in 40 minutes—saving $15,000 in inventory.
Frequently Asked Questions
How does the system route after-hours emergency calls without a human dispatcher?
The AI agent operates 24/7 and routes emergency calls through a priority logic tree. Keywords like 'walk-in cooler,' 'freezer alarm,' or 'gas smell' trigger an immediate page to the on-call technician's personal cell phone. Lower-priority calls like 'ice machine is slow' are queued into the next morning's first available slot. No human dispatcher is involved at any step.
Ready to run commercial kitchen maintenance from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo