Your agent, your voice
- You pick Vessel and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and commercial refrigeration intake in your language
Built around your shop — not bolted on
By the time they hang up, the warm walk-in cooler calls is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your commercial refrigeration catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialWalk-in failure costs $5,000-$15,000 in spoiled inventoryAvg ticket: $875 average emergency repair
Anatomy of a Lost Job
7:15 PM - Urgent Call
A grocery store manager calls about a walk-in cooler that's rising to 50°F with perishables inside.
11:30 PM – No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$1,800
Estimated Opportunity Lost
The Old Way:
Losing Dispatches to Voicemail.
A walk-in cooler alarm fires at midnight on a Saturday with $8,000 of perishable inventory inside. The restaurant manager dials down a list of contractors, and the first company that answers locks down a $1,500 emergency repair before the food crosses the 41°F USDA danger threshold.
EPA Section 608 requires Universal certification for technicians handling commercial refrigerant systems. Routing a Type I certified tech to a supermarket rack system with 150 lbs of R-404A triggers a potential $37,500 federal fine per violation.
A technician who only services standalone ice machines cannot diagnose a multi-circuit parallel rack system feeding 40 display cases in a supermarket. Sending the wrong specialist wastes a 3-hour truck roll and leaves $30,000 in frozen inventory at risk.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Vessel holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
A grocery store manager calls about a walk-in cooler that's rising to 50°F with perishables inside.
7:15 PM - Instant Answer
Vessel answers instantly and qualifies the lead.
7:17 PM - Job Booked
Unit model and temp readings captured. Refrigeration tech dispatched.
Bottom Line
+$1,800
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Vessel · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your commercial refrigeration operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Commercial Refrigeration markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for commercial refrigeration.
Meet Vessel
Your AI Voice Agent for Commercial Refrigeration
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Commercial Refrigeration — why missed calls hurt
Market reality
A restaurant's walk-in cooler spikes to 50°F at midnight on a Saturday. The chef stares at $8,000 worth of steaks and seafood climbing toward the danger zone. He dials four refrigeration companies—the first voice he hears dispatches a truck and wins the $850 compressor repair.
How Vessel wins the job
A supermarket manager dials at midnight—the entire frozen food aisle is climbing past 25°F, risking $30,000 in inventory. The AI agent answers on the first ring, asks the manager to read the exact temperature from the digital display and identify the rack system manufacturer. It queries the technician database, filters for Universal EPA 608 certification, and locates a qualified heavy-refrigeration specialist 25 minutes away. The routing engine injects the emergency into the tech's on-call schedule and fires an SMS with the ETA. The AI agent instructs the manager to tape the display case doors shut to slow the temperature rise. The tech arrives, diagnoses a fried condenser fan motor, swaps it for $850, and the cases drop back to 0°F by 3 AM.
Frequently Asked Questions
How does the AI agent separate a minor door seal leak from a catastrophic compressor failure?
The AI agent asks the caller to read the exact thermostat temperature and any error code on the display. A reading 5°F above setpoint with no error code routes as a standard next-day service call. A reading 20°F above setpoint with a compressor fault code triggers an emergency-priority webhook that dispatches the nearest Universal-certified technician within 30 minutes.
Ready to run commercial refrigeration from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo