Your agent, your voice
- You pick James and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and disaster restoration intake in your language
Built around your shop — not bolted on
The freeze-burst call is already FNOL, a photo link, and a job on the board.
James runs category, source, insurance, and access on the line. Independents get a Job with a moisture gate. Not a generic receptionist.
14-daytrialThe first restoration company on-site captures the job 85% of the timeAvg ticket: $4,500 average water mitigation / $18,000 average fire restoration
Anatomy of a Lost Job
7:15 PM - Urgent Call
Family's home flooded after a pipe burst — they need help saving what they can tonight.
10:30 PM — No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
Priceless
A Family Left Waiting
The Old Way:
Families Left Without Help.
Night water losses hit voicemail. The first truck on site usually keeps the mitigation — and the rebuild conversation.
An adjuster denies the claim because the crew never logged moisture. The day ticket closed empty.
Category 1 sitting overnight becomes Category 3. The file still says “small leak.”
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live FNOL, category, and access — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. James holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
Family's home flooded after a pipe burst — they need help saving what they can tonight.
7:15 PM - Instant Answer
James answers instantly and qualifies the lead.
7:17 PM - Job Booked
Emergency response confirmed. Safety guidance sent via SMS. Restoration crew dispatched immediately.
Bottom Line
Immediate Relief
Family Connected to Help Overnight
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
James · 29+ languages · first ring
03
Quote
Live FNOL, category, and access
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your disaster restoration operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and FNOL, category, and access the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos and moisture readings
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Built for disaster restoration
Trade-specific workflow — on top of the shop OS above. Not a bolt-on module catalog.
James on ring 1
Restoration FNOL: category 1–3, source stopped, fire cleared, insurance, access. Not a generic receptionist.
Loss packet in under a minute
On-call SMS and office email. Franchise copy is paste-ready for the job software you already run.
Visual intake + work auth
Homeowner photo link during/after the call. Insurance jobs get work-authorization SMS on the loss file.
Channel post
The same structured intake posts to Slack, Teams, or email via existing notify webhooks.
Moisture close gate
Day tickets cannot close empty. Equipment (air movers / dehus) lives on the loss — not a 30-page psychrometric novel.
Human escalate for TPA
Adjuster and TPA callers get a live transfer with FNOL attached. We do not staff a 500-agent floor.
Disaster Restoration markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for disaster restoration.
Meet James
Your AI Voice Agent for Disaster Restoration
James runs water-loss FNOL (category, source stopped, insurance, access), texts a photo link, and puts independents on the board — franchise overflow gets a paste-ready packet.
Disaster Restoration — why missed calls hurt
Market reality
A freeze burst at 2 AM. The shop that answers with a restoration FNOL — category, source stopped, insurance, access — wins the extraction. Voicemail sends the family to the next Google result. Independents need that call to already be a job on the board. Franchise overflow needs a paste-ready packet for the job software they already run.
How James wins the job
James answers a freeze-burst call. He collects address, water category, whether the source is stopped, standing water, access, and insurance. The on-call gets a packet in under a minute. The homeowner gets a photo link. Slack or email gets the same intake. Independents: the call is already a Job with FNOL filled. Franchise overflow: the packet is paste-ready — nobody claims a job-file API write. If an adjuster is on the line, James transfers live instead of faking carrier talk. Moisture log stays empty until the first day ticket — the board shows that honestly.
Why businesses switch from the alternatives
vs Breesy
Custom-quoted intake layer — not a full FSM, pricing not published
Full comparison
vs Rosie
Cheap inbound AI — thin FSM, no living loss file
Full comparison
vs Restoration AI
Receptionist-only answering — not Restoration OS
Full comparison
vs Smith.ai
Live floor — TPA humans vs James FNOL plus transfer
Full comparison
vs AnswerForce
Per-minute humans vs published AI + packet
Full comparison
vs QuoteIQ
FSM+AI like us — still not the answering OS; $29 race is not our fight
Full comparison
Frequently Asked Questions
How does James handle a 2 AM water-loss call?
James runs restoration FNOL: address, category 1–3, source stopped, access, and insurance. He notifies on-call with a paste-ready packet and texts the homeowner a photo link. Independents see the same call as a Job on the board. He does not invent psychrometric reports or a CAT console.
Ready to run disaster restoration from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo