Your agent, your voice
- You pick Glen and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and elevator service intake in your language
Built around your shop — not bolted on
By the time they hang up, the stuck elevator calls is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your elevator service catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrial1.1 million elevators in the U.S. require regular serviceAvg ticket: $650 average service call
Anatomy of a Lost Job
7:15 PM - Urgent Call
Building elevator stuck between floors with passengers inside — need emergency technician.
8:50 PM — No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$3,500
Estimated Opportunity Lost
The Old Way:
Losing Contracts to Voicemail.
Passengers trapped in a stalled cab trigger immediate panic, liability exposure, and a potential fire department forced entry that destroys a $15,000 cab interior. Missing the building manager's call by 3 minutes can result in axed doors and a lawsuit.
State elevator inspectors enforce rigid annual testing deadlines. Failing to perform a full-load drop test before the certificate expires results in the state red-tagging the building and shutting down every car until the test is completed.
A technician trained on vintage relay-logic controllers cannot diagnose a modern Gen2 microprocessor-driven traction system. Dispatching the wrong specialist wastes an entire evening and leaves the building's only elevator out of service overnight.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Glen holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
Building elevator stuck between floors with passengers inside — need emergency technician.
7:15 PM - Instant Answer
Glen answers instantly and qualifies the lead.
7:17 PM - Job Booked
Emergency technician dispatched. Building address confirmed via SMS. ETA provided to building manager.
Bottom Line
+$3,500
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Glen · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your elevator service operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Elevator Service markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for elevator service.
Meet Glen
Your AI Voice Agent for Elevator Service
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Elevator Service — why missed calls hurt
Market reality
Three hotel guests are trapped in a stalled elevator cab between the 4th and 5th floors at 11 PM. The hotel manager dials repair companies—if a voicemail answers, the fire department axes through $15,000 worth of cab doors. The first technician who dispatches wins the $1,500 emergency extraction and the building's annual service contract.
How Glen wins the job
A panicked hotel manager dials at 11 PM—Car 3 is stalled between the 4th and 5th floors with three guests trapped inside. The AI agent answers on the first ring, detects the word "trapped," and fires a maximum-priority override webhook that bypasses all scheduling logic. It asks for the exact cab number and building address, queries the CRM for the building's elevator profile—an Otis Gen2 traction system installed in 2014—and dispatches the on-call technician certified on Otis Gen2 controllers. An SMS with a 20-minute ETA hits the manager's phone in 8 seconds. The AI agent instructs the manager to communicate with the passengers via the cab intercom. The tech arrives, releases the brake, levels the car, and extracts all three guests. A $1,500 emergency response invoice auto-generates at job close.
Frequently Asked Questions
How does the AI agent prioritize a passenger entrapment over all other service calls?
When the AI agent detects keywords like "trapped," "stuck between floors," or "passengers inside," it fires a maximum-priority override webhook that bypasses the entire daily schedule. The routing engine identifies the nearest on-call technician, injects the emergency into their live route, and displaces any non-emergency appointment. The displaced job auto-reschedules and the affected customer receives an SMS notification.
Ready to run elevator service from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo