Your agent, your voice
- You pick Marcus and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and flooring intake in your language
Built around your shop — not bolted on
By the time they hang up, the hardwood and tile estimates is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your flooring catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialFlooring companies lose 35% of showroom leads to missed or delayed callbacksAvg ticket: $5,800 average installation project
Anatomy of a Lost Job
7:15 PM - Urgent Call
Homeowner finalizing a kitchen remodel — needs hardwood installed before the holidays.
6:45 PM — No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$5,200
Estimated Opportunity Lost
The Old Way:
Losing Jobs to Voicemail.
A concrete moisture test reads 9 lbs on a Tuesday morning, trapping your 4-man crew at a jobsite for an extra 8 hours while every afternoon appointment on your whiteboard slides into next week.
Forty boxes of engineered hickory ship 11 days late from the distributor, and your installer crew of three sits at home burning $1,800 in lost wages waiting for the pallet to arrive.
Your tile setter lays the kitchen floor before the cabinet crew arrives, but the cabinet crew needs the tile under the island — forcing a $600 tear-out and re-lay that wipes out your margin.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Marcus holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
Homeowner finalizing a kitchen remodel — needs hardwood installed before the holidays.
7:15 PM - Instant Answer
Marcus answers instantly and qualifies the lead.
7:17 PM - Job Booked
In-home measurement scheduled. Material options sent via SMS. Install date reserved.
Bottom Line
+$5,200
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Marcus · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your flooring operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Flooring markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for flooring.
Meet Marcus
Your AI Voice Agent for Flooring
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Flooring — why missed calls hurt
Market reality
A freight truck carrying 40 boxes of luxury vinyl plank pulls into your lot three days early while your installer crew is knee-deep ripping carpet across town. The homeowner who called your showroom twice this morning heard a voicemail greeting both times and just placed a $7,200 order with the big-box retailer down the road.
How Marcus wins the job
A homeowner calls at 7:45 AM wanting 1,100 square feet of carpet torn out and vinyl plank installed before their in-laws arrive in 14 days. The AI agent answers on the first ring, asks about pets, subfloor type, and whether the home has a concrete slab or plywood base. It drops a measurement appointment onto the estimator's calendar for 9 AM the next morning, routing it between two other quotes in the same subdivision. The estimator enters an $8,200 bid into the system, and the platform texts the homeowner a secure payment link. She taps approve at lunch. The scheduling engine queries the supplier's warehouse API, confirms 44 boxes of the selected LVP are in stock, and locks a 48-hour installation window starting 10 days out. The system fires a text to the homeowner with a checklist: move the couch, unplug the entertainment center, clear the closet floors. When the crew finishes the living room at 3 PM on day one, the platform texts a progress update confirming an 8 AM return for the bedrooms.
Frequently Asked Questions
How does the system coordinate material delivery with the installation schedule?
The scheduling engine queries your supplier's inventory API and blocks installation dates only after physical stock is confirmed at the warehouse. If a freight delay pushes delivery back 3 days, the platform automatically texts the homeowner three alternative start dates and reassigns the crew to a different job in the same zip code.
See AI dispatch handle a live call — free 30-min demo