Your agent, your voice
- You pick Zola and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and glass & glazing intake in your language
Built around your shop — not bolted on
By the time they hang up, the shattered storefront board-ups is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your glass & glazing catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialCustom glass remakes from mismeasurement cost the industry $180M annuallyAvg ticket: $850 average service call
Anatomy of a Lost Job
7:15 PM - Urgent Call
Storefront window shattered by a break-in — needs emergency board-up and replacement.
11:30 PM — No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$800
Estimated Opportunity Lost
The Old Way:
Losing Jobs to Voicemail.
A property manager calls about a shattered storefront at 9 PM. The front desk is closed, so the call rolls to voicemail. The AI agent answers on the first ring, collects a $250 board-up deposit via payment link, and dispatches the on-call glazier with a 45-minute ETA.
A shower enclosure order goes to fabrication with dimensions off by 1/16 of an inch. Ten days later, the $1,200 tempered panel arrives and does not fit. The AI agent forces callers to confirm exact height, width, and bracket placement before the intake form reaches the fabricator.
A generic answering service writes down "glass door for office" and misses the ADA-compliant sidelight specification. The AI agent runs a logic tree that extracts frame material, safety glazing code requirements, and ADA threshold dimensions directly from the caller.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Zola holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
Storefront window shattered by a break-in — needs emergency board-up and replacement.
7:15 PM - Instant Answer
Zola answers instantly and qualifies the lead.
7:17 PM - Job Booked
Emergency board-up dispatched. Glass dimensions confirmed via SMS. Replacement ordered.
Bottom Line
+$800
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Zola · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your glass & glazing operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Glass & Glazing markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for glass & glazing.
Meet Zola
Your AI Voice Agent for Glass & Glazing
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Glass & Glazing — why missed calls hurt
Market reality
A storefront shatters at 9:15 PM on a Friday, and the property manager dials six glaziers before finding one who answers. The first company to pick up locks in a $2,800 emergency board-up and replacement, while the other five lose the job to voicemail.
How Zola wins the job
A shattered storefront triggers a call at 9 PM. The AI agent answers on the first ring, matches the incoming phone number against the CRM database, and pulls up the property profile showing a previous 1/4-inch Low-E glass installation. It dispatches the night crew with a 45-minute ETA and texts a secure payment link to collect the $250 board-up fee before the tech arrives. By 8 AM, the scheduling engine automatically generates a custom replacement glass order with the exact specifications from the CRM record and injects a final install appointment into the next available crew slot, capturing $2,800 that would have gone to voicemail.
Frequently Asked Questions
How does the AI agent capture complex glass specifications like tempered vs. laminated and Low-E coatings?
The AI agent runs a branching logic tree that asks pane count, glass type, and coating requirements in sequence. It cross-references the caller's building jurisdiction against a local code database to flag mandatory safety glazing before generating the work order.
Ready to run glass & glazing from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo