Your agent, your voice
- You pick Haven and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and industrial equipment repair intake in your language
Built around your shop — not bolted on
By the time they hang up, the downed conveyor repairs is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your industrial equipment repair catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialManufacturing downtime costs $50,000-$250,000/hourAvg ticket: $1,500 average industrial equipment repair
Anatomy of a Lost Job
7:15 PM - Urgent Call
CNC machine down on the production floor — every hour of downtime costs $2,000 in lost output.
6:30 PM — No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$5,500
Estimated Opportunity Lost
The Old Way:
Losing Contracts to Voicemail.
A seized hydraulic pump on a packaging line bleeds $5,000 per hour in lost production. The plant manager dials every industrial repair company on the first page of Google results, and the first shop that answers a human voice with a concrete ETA books the $1,500 emergency dispatch.
A dispatcher sends a technician who lacks current OSHA Lockout/Tagout and confined-space certifications. Plant security turns him away at the gate, wasting a 90-minute drive and leaving the $5,000-per-hour production line down for an additional 3 hours while you scramble for a qualified replacement.
A plant supervisor reports a pneumatic cylinder failure, but the actual root cause is a faulty PLC control board sending incorrect valve signals. A technician arriving with pneumatic seal kits instead of a PLC programming laptop burns a $300 truck roll and 4 hours of diagnostic time.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Haven holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
CNC machine down on the production floor — every hour of downtime costs $2,000 in lost output.
7:15 PM - Instant Answer
Haven answers instantly and qualifies the lead.
7:17 PM - Job Booked
Emergency dispatch confirmed. Equipment model and error codes requested via SMS. Technician en route.
Bottom Line
+$5,500
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Haven · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your industrial equipment repair operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Industrial Equipment Repair markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for industrial equipment repair.
Meet Haven
Your AI Voice Agent for Industrial Equipment Repair
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Industrial Equipment Repair — why missed calls hurt
Market reality
A corrugated box plant's primary conveyor belt seizes at 2:15 PM, halting a packaging line that generates $5,000 in output per hour. The plant manager dials four industrial repair companies in 90 seconds. The first shop that answers with a technician ETA under 60 minutes wins a $1,500 emergency call-out.
How Haven wins the job
A corrugated box plant calls at 2:20 PM: their primary conveyor has seized and the packaging line is down. The AI agent extracts the machine's schematic number and the specific fault code from the plant supervisor, cross-references it against the manufacturer's troubleshooting matrix, and identifies a blown hydraulic directional valve. It queries the technician roster for a hydraulic specialist with current OSHA Lockout/Tagout and confined-space certifications, dispatches that technician with a 55-minute ETA carrying the exact metric fittings and replacement valve, and sends the plant manager a secure payment link for the $1,500 emergency call-out fee.
Frequently Asked Questions
How does the system verify that a dispatched technician meets facility safety requirements?
The routing engine cross-references the plant's entry requirements — OSHA 10/30, Lockout/Tagout, hot-work permits, confined-space certifications — against every technician's credential file in the database, dispatching only personnel whose certifications are current and facility-specific.
Ready to run industrial equipment repair from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo