Your agent, your voice
- You pick Thorn and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and it repair & support intake in your language
Built around your shop — not bolted on
By the time they hang up, the dead server board swaps is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your it repair & support catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialSMB downtime costs an average of $5,600 per minuteAvg ticket: $195 average service call
Anatomy of a Lost Job
7:15 PM - Urgent Call
An office manager calls about a server crash taking down email for 20 employees.
8:30 AM – No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$500
Estimated Opportunity Lost
The Old Way:
Losing Service Calls to Voicemail.
A dispatcher sends a junior desktop tech on a $150 truck roll because a user reported 'slow internet.' The tech arrives and discovers active ransomware encrypting the file server—he has no training to contain it, and 45 minutes of standing around while calling for backup costs the client $252,000 in encrypted patient records.
A client's top salesperson needs a new motherboard. The parts order ships Monday, arrives Wednesday, and the salesperson works from a borrowed laptop for 3 days—closing zero deals and costing the company an estimated $18,000 in lost pipeline.
A dental practice server crashes at 6 PM Friday. The managed services contract promises a 4-hour response window. If the SLA breach hits hour 4 without a technician on-site, the contract triggers a $2,500 penalty and the client starts shopping competitors Monday morning.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Thorn holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
An office manager calls about a server crash taking down email for 20 employees.
7:15 PM - Instant Answer
Thorn answers instantly and qualifies the lead.
7:17 PM - Job Booked
Issue triaged remotely. On-site tech dispatched with replacement parts.
Bottom Line
+$500
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Thorn · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your it repair & support operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
IT Repair & Support markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for it repair & support.
Meet Thorn
Your AI Voice Agent for IT Repair & Support
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
IT Repair & Support — why missed calls hurt
Market reality
A dental office manager stands in front of a server rack at 5:15 PM Friday watching amber lights blink. Thirty staff members cannot load patient X-rays, and Monday's patient schedule is at risk. She dials the IT company—the system that answers, runs a remote diagnostic in 90 seconds, and dispatches a senior engineer with a 45-minute ETA saves a $5,600-per-minute downtime crisis. The company that answers Monday at 9 AM finds the dental office already under contract with a competitor.
How Thorn wins the job
A dental office manager calls at 5:15 PM Friday—the server shows amber lights and nobody can load X-rays. The AI agent answers, walks her through reading the front-panel error codes, and runs a diagnostic logic tree. It identifies a failed Windows update requiring physical access, queries the CRM for the clinic's Gold-tier SLA, and dispatches the closest senior network engineer—14 minutes away. It texts the manager a 22-minute ETA and starts the 4-hour SLA countdown timer. The engineer arrives, rolls back the update, restores X-ray access, and the AI agent emails a timestamped incident report to the practice manager before Monday morning.
Why businesses switch from the alternatives
Frequently Asked Questions
How does the AI agent determine whether an issue needs a truck roll or remote support?
The AI agent walks the caller through a diagnostic logic tree—asking them to read screen errors, check cable connections, and describe blinking indicator lights. Software-layer issues route to the remote helpdesk queue within seconds. Physical hardware failures—like a flashing amber server light or a burned power supply smell—generate a truck dispatch ticket.
Ready to run it repair & support from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo