Your agent, your voice
- You pick Kettle and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and linen & towel service intake in your language
Built around your shop — not bolted on
By the time they hang up, the bulk restaurant napkin drops is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your linen & towel service catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialOne missed delivery can lose a $50,000/year accountAvg ticket: $300/week per hotel account
Anatomy of a Lost Job
7:15 PM - Urgent Call
A hotel manager calls about a linen shortage with 200 guests checking in tomorrow.
5:15 PM – No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$800
Estimated Account at Risk
The Old Way:
Losing Accounts to Voicemail.
A hotel's Saturday towel delivery fails to arrive by checkout time. Housekeeping cannot turn over 30 rooms without clean bath sheets, and 50 incoming guests face check-in delays. That single missed delivery puts a $15,600-per-year linen account into a 30-day review with a competing national supplier.
A driver loads a 26-foot delivery truck in random order, forcing him to dig through 40 poly-wrapped bundles at every stop to find the right restaurant's tablecloths. Each disorganized stop adds 8 minutes, and a 12-stop route that should take 5 hours stretches to 7.
A restaurant owner claims your service lost 20 white tablecloths over the past month. Without digital weight-and-count records for every pickup and delivery, the dispute becomes your word against theirs — and you eat $600 in replacement costs to keep the account.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Kettle holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
A hotel manager calls about a linen shortage with 200 guests checking in tomorrow.
7:15 PM - Instant Answer
Kettle answers instantly and qualifies the lead.
7:17 PM - Job Booked
Linen inventory and counts confirmed. Emergency delivery routed to hotel.
Bottom Line
+$800
Revenue Protected
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Kettle · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your linen & towel service operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Linen & Towel Service markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for linen & towel service.
Meet Kettle
Your AI Voice Agent for Linen & Towel Service
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Linen & Towel Service — why missed calls hurt
Market reality
A 40-room boutique hotel's Saturday morning towel delivery does not arrive by 9 AM. Fifty guests are checking in starting at 3 PM, and housekeeping has zero clean bath towels on the shelf. The front desk manager calls three linen services in a frantic 5-minute span — the company that answers with a guaranteed delivery time saves a $15,600-per-year account from defecting.
How Kettle wins the job
A new 40-room boutique hotel calls needing a complete bedding and towel program before their grand opening in 6 weeks. The AI agent asks the room count and projected occupancy rate, calculates a 3-par inventory requirement based on 85% occupancy, and quotes a $450 weekly service covering king sheets, bath towels, and pool towels. It schedules an on-site walk-through for the route manager, fires a calendar invite to both parties, and generates a digital inventory manifest that will track every pillowcase, bath sheet, and washcloth via barcode scanning from day one.
Frequently Asked Questions
How does the AI agent calculate commercial par levels for a new account?
The AI agent collects the number of beds, tables, or treatment stations, then applies a standard 3-par multiplier factoring in projected occupancy and weekly delivery frequency. The calculation ensures the facility never runs short during a holiday weekend surge.
Ready to run linen & towel service from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo