Your agent, your voice
- You pick Nimbus and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and medical courier intake in your language
Built around your shop — not bolted on
By the time they hang up, the sTAT lab specimen runs is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your medical courier catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialSTAT specimen deliveries require lab arrival within 60 minutes to maintain diagnostic validityAvg ticket: $95 average STAT delivery
Anatomy of a Lost Job
7:15 PM - Urgent Call
A lab calls for STAT pickup of time-sensitive specimens that must arrive within 2 hours.
3:30 PM – No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$200
Estimated Dispatch Lost
The Old Way:
Losing Dispatches to Voicemail.
A surgeon calls for a 30-minute biopsy rush. The courier phone rings 4 times and rolls to voicemail—the hospital hangs up at ring 3, dials a competitor, and the original company loses a $200 STAT run plus the hospital's $8,000 monthly contract.
A collector forgets one signature field on a 5-part federal chain-of-custody form. The lab rejects the specimen, the drug test is invalidated, and the employer must pay for a complete recollection—doubling the cost and triggering a regulatory review.
A summer afternoon traffic jam stalls a courier van for 35 extra minutes. The cooler's internal temperature climbs from 4°C to 9°C, destroying 20 vials of temperature-sensitive blood products worth $5,000.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Nimbus holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
A lab calls for STAT pickup of time-sensitive specimens that must arrive within 2 hours.
7:15 PM - Instant Answer
Nimbus answers instantly and qualifies the lead.
7:17 PM - Job Booked
Pickup location and specimen type confirmed. Courier dispatched STAT.
Bottom Line
+$200
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Nimbus · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your medical courier operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Medical Courier markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for medical courier.
Meet Nimbus
Your AI Voice Agent for Medical Courier
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Medical Courier — why missed calls hurt
Market reality
A surgeon at 2:15 PM needs a biopsy rushed to the pathology lab across town within 60 minutes. The hospital dispatch desk dials the courier company—if the phone rings more than twice, the desk hangs up and calls the next vendor. A 4-ring wait costs the courier a $200 STAT delivery and the hospital relationship behind it.
How Nimbus wins the job
A hospital lab calls at 2:15 PM for an urgent biopsy transport. The AI agent answers on the first ring, logs the tissue sample type, and pings the GPS coordinates of every active driver. It identifies a courier 4 miles from the hospital, pushes a secure masked route to Lab 204 onto the driver's app—displaying zero patient identifying information—and starts a 60-minute countdown timer. It texts the lab a 12-minute ETA. The driver arrives, scans the specimen barcode, logs a 4°C cooler temperature, and delivers the box in 36 minutes. The system records every GPS coordinate, timestamp, and digital signature into an audit-proof chain-of-custody database.
Frequently Asked Questions
How does the platform ensure compliance with federal patient privacy laws during dispatch?
The system encrypts all patient data at rest and in transit. The driver's app displays only a masked route and specimen barcode—never the patient name or diagnosis. No unencrypted SMS containing protected health information is ever transmitted through the platform.
Ready to run medical courier from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo