Your agent, your voice
- You pick Raven and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and mobile drug testing intake in your language
Built around your shop — not bolted on
By the time they hang up, the chain-of-custody swabs is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your mobile drug testing catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialPost-accident transit drug tests must begin within 8 hours or the result is voidedAvg ticket: $65 average per-test fee
Anatomy of a Lost Job
7:15 PM - Urgent Call
An employer calls for a post-accident DOT drug screen at a construction site.
2:45 PM – No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$250
Estimated Opportunity Lost
The Old Way:
Losing Tests to Voicemail.
A semi-truck crash at 10 PM triggers a federal 8-hour testing window. If the mobile collector doesn't reach the rest stop by 6 AM, the test is voided by statute, the trucking company faces a federal fine, and the collection company loses the DOT contract.
An HR director runs a random drug testing program using a spreadsheet-based selection method. During an audit, the federal examiner rejects the entire year of test results because the random selection wasn't generated by a statistically certified algorithm—12 months of collections invalidated.
A collector completes a roadside specimen collection but misses one signature block on the 5-part federal chain-of-custody form. The lab rejects the specimen, the employer pays for a full recollection, and the collection company's error rate triggers a contract review.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Raven holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
An employer calls for a post-accident DOT drug screen at a construction site.
7:15 PM - Instant Answer
Raven answers instantly and qualifies the lead.
7:17 PM - Job Booked
Test type and site location confirmed. Collector dispatched to job site.
Bottom Line
+$250
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Raven · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your mobile drug testing operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Mobile Drug Testing markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for mobile drug testing.
Meet Raven
Your AI Voice Agent for Mobile Drug Testing
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Mobile Drug Testing — why missed calls hurt
Market reality
A tractor-trailer jackknifes on I-40 at 10:15 PM. Federal law requires the driver's drug and alcohol test to begin within 8 hours or the result is automatically voided. The safety director dials the collection company—if nobody answers by the third ring, he calls the next vendor, because every minute that passes shrinks the compliance window.
How Raven wins the job
A safety director calls at 10:30 PM after a truck crash on I-40. The AI agent answers on the first ring, verifies the DOT post-accident testing requirement, and queries the on-call roster for the nearest certified collector. It dispatches the collector to a rest stop 45 miles from the crash site, texts the director a 52-minute ETA, and starts an 8-hour federal countdown timer in the system. The collector arrives, performs the breath alcohol test, seals the specimen cup with tamper-evident tape, and signs every field on the digital chain-of-custody form. The AI agent generates the complete audit packet and emails it to the employer within 10 minutes of collection completion.
Frequently Asked Questions
How does the platform differentiate between federal DOT and private-employer testing protocols?
The AI agent detects the test type from the intake call—DOT or non-DOT. For federal collections, it forces the collector's app to display strict protocol prompts including specimen temperature verification within 4 minutes, split-specimen procedures, and water-temperature checks. Private-employer tests follow a simplified workflow without the federal-specific checkpoints.
Ready to run mobile drug testing from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo