Your agent, your voice
- You pick Bay and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and utility locating intake in your language
Built around your shop — not bolted on
By the time they hang up, the private line scans is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your utility locating catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialState locators miss 60% of private residential utilitiesAvg ticket: $450 average locate
Anatomy of a Lost Job
7:15 PM - Urgent Call
Excavation crew arriving Monday — contractor needs utility locates completed before they dig.
5:00 PM — No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$600
Estimated Opportunity Lost
The Old Way:
Losing Jobs to Voicemail.
A backhoe rips through an unmarked 2-inch gas line at 8:15 AM, triggering a fire department evacuation, a $50,000 liability claim, and a full-day work stoppage for every trade on the site.
The homeowner assumed the free 811 state hotline marks private backyard lines. It doesn't. The septic lateral is invisible, and the backhoe punctures it 4 feet from the drain field.
A contractor calls for an emergency locate at 7:30 AM. The office doesn't pick up until 9:00 AM. By then, the contractor has hired a competitor to avoid paying a 6-man crew $390 an hour to stand around.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Bay holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
Excavation crew arriving Monday — contractor needs utility locates completed before they dig.
7:15 PM - Instant Answer
Bay answers instantly and qualifies the lead.
7:17 PM - Job Booked
Locate scheduled. Site address and dig plans confirmed via SMS. Locator dispatched for Friday.
Bottom Line
+$600
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Bay · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your utility locating operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Utility Locating markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for utility locating.
Meet Bay
Your AI Voice Agent for Utility Locating
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Utility Locating — why missed calls hurt
Market reality
An excavator bucket hovers 18 inches above unmarked soil while a 6-man trenching crew stands idle at $65 per man per hour. One strike on a buried 400-volt private power line triggers a $50,000 liability claim. Private utility locates run $250 to $1,500, and the contractor who answers first gets the job.
How Bay wins the job
A trenching crew nicks an unmarked PVC irrigation line at 8:05 AM and halts the dig. The foreman calls the emergency line. The AI agent triages the hazard level—no gas, no electric, low priority—and pings the GPS coordinates of the three nearest field technicians. It routes the closest tech, 11 miles away, with an ETA of 22 minutes. The $450 emergency-locate fee is processed through a secure payment link while the tech's truck is still on the highway.
Frequently Asked Questions
How does the system differentiate between a gas-line emergency and a routine irrigation locate?
The AI agent runs the caller's spoken description through a hazard-classification logic tree. Keywords like 'gas smell,' 'sparking,' or 'hissing pipe' trigger a code-red pathway that bypasses standard scheduling and pages the nearest technician's cell phone immediately. Non-hazardous calls like irrigation or telecom lines route into the next available 2-hour window.
Ready to run utility locating from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo