Your agent, your voice
- You pick Nova and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and water heater service intake in your language
Built around your shop — not bolted on
By the time they hang up, the burst tank replacements is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your water heater service catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrial60% of water heater sales are emergency replacementsAvg ticket: $2,200 average water heater replacement
Anatomy of a Lost Job
7:15 PM - Urgent Call
No hot water in the house — family of five can't shower or run the dishwasher.
7:00 PM — No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$2,200
Estimated Opportunity Lost
The Old Way:
Losing Jobs to Voicemail.
A burst 50-gallon tank floods a garage at 6 AM on a Tuesday. The homeowner standing in an inch of water calls 4 plumbers in 5 minutes. The first company that guarantees a 2-hour ETA with a replacement unit on the truck wins the $1,800 emergency swap. The other three never get a callback.
A homeowner asks about a tankless conversion over the phone. Your CSR quotes $3,200 for the unit and labor. The technician arrives and discovers a 3/4-inch gas meter that can't feed the 199,000 BTU demand. The $1,500 gas line upsize kills the original quote, infuriates the customer, and produces a 2-star review.
A homeowner is interested in a $3,500 heat pump water heater but doesn't understand how the $2,000 federal energy efficiency tax credit works. Your CSR can't explain it. The homeowner defaults to a $1,200 standard tank, and you lose $1,100 in gross margin on the downgrade.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Nova holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
No hot water in the house — family of five can't shower or run the dishwasher.
7:15 PM - Instant Answer
Nova answers instantly and qualifies the lead.
7:17 PM - Job Booked
Diagnostic visit booked. Unit age and type confirmed via SMS. Plumber scheduled for morning.
Bottom Line
+$2,200
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Nova · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your water heater service operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Water Heater Service markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for water heater service.
Meet Nova
Your AI Voice Agent for Water Heater Service
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Water Heater Service — why missed calls hurt
Market reality
A homeowner steps into the garage at 6 AM and finds an inch of water spreading across the concrete floor from a ruptured 14-year-old tank. No hot water for the family, a soaked garage, and $200 in potential drywall damage creeping up the wall. She calls three plumbers — the first one that guarantees a 2-hour arrival with a replacement tank on the truck wins a $2,200 install.
How Nova wins the job
A homeowner calls at 6 AM with water pouring from a cracked 14-year-old tank in the garage. The AI agent immediately classifies this as an emergency replacement, confirms the fuel type is natural gas, and asks about household size to recommend the correct gallon capacity. It quotes a standard 50-gallon replacement at $1,800, then presents the $3,500 heat pump option by calculating the exact $2,000 federal tax credit and showing the net cost difference of only $300. The homeowner upgrades on the spot. The scheduling engine dispatches the technician with the specific expansion tank, drain pan, and seismic strapping required by the local jurisdiction code, securing the high-margin installation in a single trip.
Frequently Asked Questions
How does the AI agent present efficiency rebates to upsell heat pump water heaters?
The AI agent calculates the net installed cost in real time by subtracting the $2,000 federal tax credit and any local utility rebates from the heat pump retail price. It presents the homeowner with a side-by-side comparison showing the premium option costs only $300 more than the standard tank after incentives, converting 35% of callers to the high-margin unit.
Ready to run water heater service from first ring to the tech's phone?
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