Your agent, your voice
- You pick Ridge and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and windshield repair intake in your language
Built around your shop — not bolted on
By the time they hang up, the cracked glass replacements is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your windshield repair catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrial60% of new vehicles require ADAS recalibration after windshield replacementAvg ticket: $420 average replacement with recalibration
Anatomy of a Lost Job
7:15 PM - Urgent Call
A driver calls about a crack spreading across their windshield before a road trip.
4:48 PM – No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$350
Estimated Opportunity Lost
The Old Way:
Losing Repairs to Voicemail.
Processing an insurance claim takes a front desk rep 20 minutes of hold time per job. The AI agent extracts the carrier name, policy number, and VIN during the call, auto-populates the standard claim form fields, and queues it for one-click submission by the office staff.
An overnight temperature drop turns a $75 repairable chip into a $350 full windshield replacement. The AI agent categorizes chip repairs as same-day urgent in the scheduling engine and slots them into the current route before the crack propagates.
A tech replaces a windshield on a 2023 SUV and skips the ADAS camera recalibration, creating massive liability if the lane-departure system fails. The AI agent decodes the VIN against an OEM database, detects forward-facing sensors, and locks a mandatory $225 recalibration line item onto the work order.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Ridge holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
A driver calls about a crack spreading across their windshield before a road trip.
7:15 PM - Instant Answer
Ridge answers instantly and qualifies the lead.
7:17 PM - Job Booked
Insurance info captured. Mobile tech dispatched to vehicle location.
Bottom Line
+$350
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Ridge · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your windshield repair operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Windshield Repair markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for windshield repair.
Meet Ridge
Your AI Voice Agent for Windshield Repair
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Windshield Repair — why missed calls hurt
Market reality
A rock strikes a windshield on the highway at 70 mph, leaving a 6-inch crack radiating from the passenger side. The driver pulls over, photographs the damage, and calls the first mobile glass company that answers — a $485 replacement plus a $225 ADAS recalibration that must be booked within hours before the crack spreads.
How Ridge wins the job
A rock cracks a truck's windshield on the highway. The AI agent answers, collects the VIN, and decodes it against an OEM database — the 2022 F-150 has a forward-facing camera requiring recalibration. The AI agent extracts the insurance carrier and policy number, auto-populates the claim form, and schedules a mobile installer for 3 PM at the customer's job site. The scheduling engine appends a mandatory 60-minute urethane cure buffer after the appointment. The company captures a $485 replacement and a $225 ADAS recalibration fee, with the insurance claim pre-filled and ready for submission.
Frequently Asked Questions
How does the AI agent initiate the insurance claim process during the call?
The AI agent extracts the insurance carrier name, policy number, and vehicle VIN during the intake conversation. It auto-populates the standard claim form fields and queues the completed form in the office dashboard, eliminating the 20-minute hold time staff normally spend on the phone with the carrier.
Ready to run windshield repair from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo